Privacy Policy

Effective 24 March 2025

At Inner Compass Therapy, we are committed to protecting your privacy and ensuring the confidentiality of your personal and sensitive information. This Privacy Policy outlines the types of information we collect, how we use it, and how we protect your data when you interact with our website. By using our website, you consent to the practices described in this policy.

1. Information We Collect

When you visit the Inner Compass Therapy website, we may collect the following types of information:

Personal Information: If you choose to contact us through our website, such as filling out a contact form or subscribing to our newsletter, we may collect personal details including, but not limited to, your name, email address, phone number, and any other information you provide.
Usage Data: We may collect information about how you use our website, including your IP address, browser type, pages visited, and the date and time of your visit.
Cookies: Our website may use cookies to enhance your experience. Cookies are small files stored on your device that track browsing activity. You can disable cookies through your browser settings, but this may affect website functionality.

2. Use of Information

The information we collect is used for the following purposes:

To respond to inquiries or requests made through our website.
To send relevant communications, including appointment reminders or updates regarding our services.
To improve the functionality of our website and enhance user experience.
To comply with legal obligations and professional standards, such as those related to mental health services.

3. Disclosure of Client Information

At Inner Compass Therapy, we are dedicated to maintaining the confidentiality of client information. Client records are kept private and secure. We will not disclose personal information without your consent, except in the following cases:

Legal Requirements: We may disclose information if required by law, or if we believe in good faith that such disclosure is necessary to comply with legal obligations, protect the rights of others, or prevent harm.
Professional Obligations: As a registered mental health social worker, we may be required to share information with other health professionals involved in your care, with your consent, or as part of a treatment plan.
Emergency Situations: In the event of an emergency or when there is a risk of harm to yourself or others, we may disclose necessary information to ensure safety and appropriate intervention.

4. Data Security

We take the security of your personal information seriously. We implement reasonable security measures to protect the information we collect through our website, including encryption and secure storage. However, please note that no method of internet transmission or storage is 100% secure, and we cannot guarantee the absolute security of your data.

5. Your Rights

As a client or website user, you have the right to:

Access Your Information: You may request to view or receive copies of the personal information we hold about you.
Correct or Update Your Information: You may request to correct or update any inaccurate or outdated information we have collected.
Withdraw Consent: You may withdraw your consent for us to use your personal information at any time, except where we are required to retain certain data for legal or professional reasons.

6. Links to External Websites

Our website may contain links to third-party websites. Please note that we do not control the privacy practices of external sites, and we encourage you to review their privacy policies before providing any personal information.

7. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with an updated 'Effective Date'. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

8. Contact Us

Please contact us if you have any questions or concerns about this Privacy Policy or how we handle your personal information:

Inner Compass Therapy
Email simona.innercompass@gmail.com
Phone 0410 585 36